We offer a no call out charge policy for our emergency locksmith service. The call out is free for the purpose of quotation. If any work is carried out at the request of the customer, such as lock repairs or uPVC door repairs, it will be chargeable. Please note that call outs after 6pm will require a non-refundable card payment of £50, which will be taken as a deposit.
Our emergency locksmith service will need to verify the ownership of the property before gaining entry to help you back into your home or business. We will require a valid photo ID, such as a passport or driving licence, along with a utility bill that displays your name and address. Unfortunately, without proof of ownership or tenancy, our locksmith will be unable to gain entry to the property, even for essential lock repairs or uPVC door repairs.
Payment for our emergency locksmith service must be made upon completion of work, unless a prior agreement has been established with GB Locksmiths. This also applies to lock repairs and uPVC door repairs.
GB Locksmiths provide a 12-month guarantee on all parts and labor from the date of completion, ensuring peace of mind for our emergency locksmith service. However, this guarantee will become void if the work completed by GB Locksmiths is subject to misuse or negligence by any other party. Additionally, the 12-month guarantee will be rendered void should our lock repairs or uPVC door repairs be repaired, modified, or tampered with by anyone other than a GB Locksmiths company engineer. The company will not accept liability for, or guarantee the suitability of materials supplied by the customer, and will not accept liability for any consequential damage or faults related to customer-supplied materials.
Please note that all window parts, including those related to our emergency locksmith service, are only guaranteed for 3 months from the date of fitting. This includes any necessary lock repairs and uPVC door repairs that may be required.
Ultion and high security cylinders are guaranteed for 12 months, after which customers must contact Ultion directly. We recommend that customers service the euro cylinders with a Graphite powder lubricant every 4 months, especially if they require an emergency locksmith service for lock repairs or uPVC door repairs. A small amount of powder should be applied to the front and back of the keyway. Please avoid using oil-based lubricants such as WD40, as any use of these will invalidate the guarantee.
We do not recommend that customers leave the key in the back of a lock. If a key is inserted into the front of the lock while a key is already in the back, it can cause damage to the cylinder. For situations like these, our emergency locksmith service is available to assist with lock repairs and uPVC door repairs.
